Ai-powered drive-thru timing analytics maximize throughput, reduce wait times, and eliminate revenue-killing drive-offs.
In quick‑service restaurants, every second at the drive‑thru matters — lost time doesn’t just slow service, it drives customers away. Each drive‑off is more than a missed order; it’s lost revenue, lost loyalty, and a blow to brand reputation.
Traditional timers only measure how long service takes. i3’s Velocity Timer goes further: an AI‑powered solution that tracks every phase of the customer journey with smart cameras and POS integration, giving operators real‑time visibility into bottlenecks and preventing costly drive‑offs.
The result? Faster service, higher throughput, engaged employees, and actionable insights.
Monitor all eight phases: pre-order, speaker, line wait, window, order wait, curbside, ingress, and egress with millisecond precision.
Advanced License Plate Recognition and color identification enable customer service enhancement and loyalty program integration.
Intelligent monitoring detects when customers leave before completing orders, providing insights into service issues and revenue protection.
Customize leaderboards and performance statistics motivate staff and create friendly competition, improving service speed and consistency.
Service flow and reduce bottlenecks, achieving consistent service times even during unexpected rushes and peak periods.
Manage complex traffic patterns and maximize throughput, reducing congestion while maintaining service quality across both lanes.
Track pickup efficiency and wait times, optimizing staff deployment and improving customer experience for mobile and app orders.
Standardize timing metrics across locations, enabling performance comparisons and best practice sharing for consistent brand experience.
Seamlessly integrates with major QSR POS systems, combining transaction data with timing analytics for complete operational visibility and comprehensive insights.
Yes. Effectively manages both single and dual-lane configurations, providing separate analytics for each lane while optimizing overall throughput.
Gamified approach with automated leaderboards and performance statistics motivates staff, creating friendly competition that improves service speed and consistency.
Ai-powered system accurately identifies drive-offs using advanced vehicle tracking, distinguishing between normal traffic patterns and actual drive-offs reliably.
Absolutely. Mobile dashboard provides immediate access to timing metrics and operational insights from anywhere for effective remote management.
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